Shipping policy

Shipping Policy

1. Shipping Methods and Costs:
 - Shipping costs are calculated at checkout based on the shipping method selected and the destination.

2. Processing Time:
   - Orders are processed within 1-2 business days.
   - Orders placed on weekends or holidays will be processed on the next business day.

3. Delivery Time:
   -Europe and USA Standard Shipping: 1-2 business days.
 

4. Tracking:
   - Once your order has been shipped, you will receive a confirmation email with tracking information.

Returns Policy

1. Eligibility for Returns:
   - Items must be returned within 30 days of receipt.
   - Items must be unused, in their original packaging, and in the same condition as when you received them.

2. Return Process:
   - To initiate a return, please contact our customer service team at info@enoiya.com
   - Include your order number and reason for return in the request.
   - You will receive a return authorization and instructions on how to send your item back to us.

4. Refunds:
   - Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund.
   - If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5-7 business days.

5. Return Shipping Costs:
   - Return Shipping cost are free of charge.